Return Policy

Once a purchase is made all sales become final. This means that no returns, exchanges, or refunds will be accepted except as stated in the exceptions below.

Exceptions: Despite our "All Sales Final" policy, we acknowledge that certain situations may warrant exceptions. Returns, exchanges, or refunds will only be considered under the following circumstances:

• Defective or Damaged Products: If the product you received is defective or damaged, you must notify us within 30 days of receiving the item. We will review your claim and, if validated, provide you with a replacement or a refund for the purchase price.

• Incorrect Item Delivered: In the event that you received the wrong product, you must inform us within 30 days of receiving the item. We will rectify the situation by arranging for the correct item to be shipped to you or providing a full refund for the purchase.

• Product Not as Described: If the product you received significantly differs from the description provided on our website or in-store, you must notify us within 30 days of receiving the item. After reviewing the matter, we will consider providing a refund or an exchange based on the circumstances.

Return Procedure: To initiate a return or claim an exception, please follow these steps:

• Contact our Customer Support team at cs@fifthunit.net within the specified timeframe for your specific case (defective, incorrect, or not as described).

• Provide relevant details, including order number, product information, and the reason for the return or exception request.

• Our Customer Support team will guide you through the return process or investigate your exception request accordingly.

Conditions for Returns and Exceptions:

• The product must be in its original condition, unused, and undamaged.

• All original product packaging, tags, labels, and accessories must be included.

• We reserve the right to inspect the returned item before processing a refund or exchange.

Refunds and Processing Time: If a refund is approved, we will process it using the original payment method. The processing time may vary depending on your payment provider.

Shipping and Handling: Shipping and handling charges are non-refundable, except in cases of exceptions mentioned above.

No Warranty: All products and services are provided "as is," and we make no warranties or guarantees.

By completing your purchase, you agree to abide by this "All Sales Final" return policy. Please carefully review your order before completing the transaction. If you have any questions or concerns, feel free to contact our Customer Support team at cs@fifthunit.net